Returns

• Returns in Short

  If the product does not meet your expectations, you can simply return the item. Please let us know within 15 days that you want to return your order. You don't have to give any reason for this (but we would appreciate it if you did). After you have let us know that you want to return your order, you have another 15 days to return it.

  The 4 most important return points:* 

  1. Free return within 15 days from the Austria, Belgium, Denmark, Finland, France, Germany, Italy, Luxembourg, Netherlands, Spain and Sweden. Request a return label through the button below. Returning from other countries is at your own expense to our address in the Netherlands.
  2. We'll refund you the full purchase amount, including standard shipping costs (within the EU, UK, CH and NO), within 5 business days after return receipt, provided the product is in original condition.
  3. Want to exchange for another item? Send back your product and order the new item on our website.
  4. Custom products such as skis where the bindings have been drilled to your specifications cannot be returned.

  
  * We like to keep the return process simple and that's why we have listed the most important points for you here. If you want to know all your legal rights and obligations, please find them at: Conditions and Exclusions.

  REQUEST FREE RETURN LABEL

  

  We only offer free returns from the countries mentioned above.

• Reimbursement

  After receipt of your return, we will refund you within 5 working days. We always refund to the means of payment with which you have placed the order. If you have paid with a gift voucher, you will receive a new gift voucher with the same value. If you have chosen a special delivery option, such as an express delivery, we will not reimburse the costs for this service.

• Return packaging instructions

  For a frictionless processing of your return, we ask that you follow the packaging instructions below.

  • Include all accessories including any free products.
  • Let us know who the return is from by including a return slip, copy of invoice or note with your order information in the box.
  • If the product has labels, do not cut them off.
  • Return your product(s) in the original and undamaged packaging.
  • Always use a shipping box, preferably the shipping box in which you received the shipment from us.
  • Do not write on or put stickers and unnecessary tape on the original box/packaging. Always use a shipping box to affix the return label.
  • If you're re-using our shipping box make sure to remove the old shipping labels.
  • Provide enough padding material so the products won't get damaged during shipping.

  We’d love to put the product you returned back on our website. So please send it back to us in its original condition. This will help us ensure that the next customer also has a great shopping experience!

• Exchange

  We have chosen not to do exchanges. We believe that an exchange procedure is often an unnecessarily cumbersome process for both you the customer, as well as for us.

  Would you like a different size or product? Then return the old product and place a new order via our website. The outstanding amount of your return will simply be refunded to you upon receival. This way you have the desired product delivered in no time and you don't have to wait until we have exchanged the product, this prevents mistakes and disappointments.

• Return costs

  Return free of charge: Austria, Belgium, Denmark, Finland, France, Germany, Italy, Luxembourg, Netherlands, Spain and Sweden. You can apply for a free return label here.
  Return at your own expense: All other countries. We estimate these costs within the EU between € 7 and € 20 for small packages and between € 15 and € 40 for skis and snowboards.

   RETURNS FROM OUTSIDE THE EU:

  1. If you return from outside the EU, we will not be able to reimburse import and customs costs that have already been paid. In some cases, you can claim these costs from customs. Inform at your customs department how you can qualify for this.
  2. Returning is at your own expense.
  3. Always attach a CN22 or CN23 export form on the outside of the box.
  4. Always inform the carrier that it is a return shipment. Inform at your carrier on how to do this.
  5. Always mention on your shipping invoice/package: RETURN SHIPMENT FOR ECOMMERCE ORDER WITH UPS/DHL +[the original UPS/DHL tracking number on which you received the package].
  6. Always mention on your package: 'Customs code 604, Return Goods - full exemption'.
  7. Include a copy of the original Snowcountry invoice. Strike through any items you're not returning.
  8. Packages for which we have to pay import costs will be refused or invoiced to you.
• Send Back

  Return from Austria, Belgium, Denmark, Finland, France, Germany, Italy, Luxembourg, Netherlands, Spain and Sweden

  Register your return through the button below, you will receive a free DPD/UPS return label from us (in the case of large packages, the return will be provided by UPS). Use the original cardboard box you received from us and remove all original shipping stickers. Please mention your order number so that we know that it is your order. Attach the return label on the box and drop off your parcel at your nearest dropoff point (DPD Parcelshop locator / UPS Dropoff point locator). No parcelshop nearby? Please contact us and we will try to find another solution. Do not simply send the parcel via a normal post office without our return label, in this case we will not reimburse any shipping costs for the return shipment.

  REQUEST FREE RETURN LABEL

  

  We only offer free returns from the countries mentioned above.

  Returning from the United Kingdom, Switzerland, Norway and all other countries

  From a country where returning is not free of charge please send the product well packaged to:
  
  Snowcountry
  Astronaut 10
  3824 MJ  Amersfoort
  The Netherlands

  The return shipment is at your own expense and at your own responsibility. We therefore advise you to opt for a traceable and insured shipment and to keep the shipping receipt in a safe place. Don't forget to include your order number with your return.

   RETURNING FROM OUTSIDE THE EU:

  1. If you return from outside the EU, we will not be able to reimburse import and customs costs that have already been paid. In some cases, you can claim these costs from customs. Inform at your customs department how you can qualify for this.
  2. Returning is at your own expense.
  3. Always inform the carrier that it is a return shipment. Inform at your carrier on how to do this.
  4. Always attach a CN22 or CN23 export form on the outside of the box.
  5. Always mention on your shipping invoice/package: RETURN SHIPMENT FOR ECOMMERCE ORDER WITH UPS/DHL +[the original UPS/DHL tracking number on which you received the package].
  6. Always mention on your package: 'Customs code 604, Return Goods - full exemption'.
  7. Include a copy of the original Snowcountry invoice. Strike through any items you're not returning.
  8. Packages for which we have to pay import costs will be refused or invoiced to you.

  Drop off at our warehouse,
  The product may also be delivered to us in person. We will then process the return through the normal procedure.

• Return Conditions and Exclusions

  Withdrawal time period:

  1. You have 15 days to evaluate the product.
  2. The 15 day evalution period starts on the day after receiving your order.
  3. If your order is delivered in parts, your return period will start after your order is complete.
  4. If the 15th day falls on weekends or public holidays, the period will be extended to the first working day.

  
  Use the right of withdrawal

  1. If the product does not meet your expectations, you can notify us within 15 days that you want to cancel the purchase. You do not need to give us any reason why you want to return it (but we appreciate it if you do). You can do this by e-mail, contact form, phone or you can use the return form.
  2. After indicating that you would like to return the product, you have 15 days to return the product to us.
  3. Return the product complete, in its original condition and as far as possible in its original packaging. If there are labels on the product, do not cut them off.
  4. In order to return your order, the product may only have been assessed in the same way you could in a shop. You may not use or damage the product beyond what is necessary to evaluate it. If you do this, we may withhold the resulting reduction in value from your refund or charge you.

  
  Exclusions
  Products and services that cannot be returned under the right of withdrawal:

  1. Items that have been customized to your specifications. Think in particular of skis on which we have mounted ski bindings according to your size specifications; touring skins that we have cut to fit your skis; skis in which we have mounted Quiver Killer Inserts to your specifications. This exclusion does not apply to demo skis with non-tailored bindings and skis with so-called rail bindings.
  2. Digital and physical gift vouchers.
  3. Additional services such as express delivery and binding assembly.
  4. Hygienic products or products with a health risk where the seal has been broken.
  5. Products with limited shelf life.
  6. Business customers ordering on the basis of a quote.

  
  Return Form
  You may submit your return by e-mail, the contact form or by telephone, but you may also use the standard return form. This form is not mandatory and even without this form your right of withdrawal applies.

• Return Status

  If you have used our return label, you can use the tracking code to track the shipment. On average it takes 3 business days for the return to arrive. We then process the return in 1 to 3 working days. You will receive an email from us when the return and credit is processed.

• CN22 and CN23 export forms

  When you return your order from outside the EU you must always use a CN22 or CN23 customs declaration form. This form can be requested at your shipper of choice. We've listed the forms of the most used carriers below. If your carrier is not listed please contact them directly, most will have the forms listed on their website.

  • You'll only need these forms if your returning from outisde the EU. If you are returning from within the EU you don't need these forms.
  • Which form to use, CN22 or CN23, depends on the value and weight of the returned goods. You'll find the relevant value and weight limits on the shippers website.
  • Check the box "Returned Goods" or "E-commerce Return" on the CN form.
  • The form should be attached to the outside of the parcel.
  • Without a corrrectly filled in CN form we will be charged import duties that we'll need to withhold from your refund.
  • You might also need to include or upload a commercial invoice. You can use the invoice you've received from us after purchase.

  
  International
  
  DHL Express: you can create a CN22/CN23 form during your online booking of the shipment
  UPS: you can create a CN22/CN23 form during your online booking of the shipment
  
  UK - Royal Mail

  CN22 Form
  CN23 Form
  Create your form at the Post Office website

  Switzerland - Swiss Post

  Create your form at the Swiss Post website

  USA - USPS

  Example of a CN22 form
  Create your form at the USPS website