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  • Freeride, touring and split experts
  • Always > 5000 products in stock
  • Delivery within 1-3 days in EU, CH & NO
  • Customers rate us: 9.2/10*
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Returns

  • Returns in Short

    If the product does not meet your expectations, you can simply return the item. Please let us know within 15 days that you want to return your order. You don't have to give any reason for this (but we would appreciate it if you did). After you have let us know that you want to return your order, you have another 15 days to return it.

    The 4 most important return points:* 

    1. Free return within 15 days from the Netherlands, Belgium, Germany, Luxembourg, Denmark, France and Austria. Please request a free return label from our customer service department. Returning from other countries is at your own expense.
    2. We'll refund you the full purchase amount including shipping costs within 5 business days after return receipt, provided the product is in original condition.
    3. Want to exchange for another item? Send back your product and order the new item on our website.
    4. Custom products such as skis where the bindings have been drilled to your specifications cannot be returned.


    * We like to keep the return process simple and that's why we have listed the most important points for you here. If you want to know all your legal rights and obligations, please find them at: Conditions and Exclusions.

  • Reimbursement

    After receipt of your return, we will refund you within 5 working days. We always refund to the means of payment with which you have placed the order. If you have paid with a gift voucher, you will receive a new gift voucher with the same value. If you have chosen a special delivery option, such as an express delivery, we will not reimburse the extra cost for this service.

  • Exchange

    We have chosen not to do exchanges. We believe that an exchange procedure is often an unnecessarily cumbersome process for both you the customer, as well as for us.

    Would you like a different size or product? Then return the old product and place a new order via our website. The outstanding amount of your return will simply be refunded to you upon receival. This way you have the desired product delivered in no time and you don't have to wait until we have exchanged the product, this prevents mistakes and disappointments.

  • Return costs

    Return free of charge: Germany, Austria, France, Netherlands, Belgium, Luxembourg and Denmark. Ask for a free return label by contacting our customer support.
    Return at your own expense: All other countries. We estimate these costs within the EU between € 7 and € 20 for small packages and between € 15 and € 40 for skis and snowboards.

     RETURNS FROM OUTSIDE THE EU:
    1. If you return from outside the EU, we will not be able to reimburse import and customs costs that have already been paid. In some cases, you can claim these costs from customs. Inform at your chosen carrier and/or customs department how you can qualify for this.
    2. Returning is at your own expense.
    3. Always inform the carrier that it is a private/return shipment. You can insure the package but specify a customs value of € 0.
    4. Always mention on your shipping invoice: RETURN SHIPMENT FOR ECOMMERCE ORDER WITH UPS +[the original UPS trackinig number on which you received the package].
    5. Packages for which we have to pay import costs will be refused or invoiced to you.
  • Send Back

    Return from Germany, Austria, France, Netherlands, Belgium, Luxembourg or Denmark
    Register your return through helpdesk@snowcountry.eu, you will receive a free DPD return label from us (in the case of large packages, the return will be provided by UPS). Use the original cardboard box you received from us and remove all original shipping stickers. Please mention your order number so that we know that it is your order. Attach the DPD return label on the box and drop off your parcel at your nearest DPD Parcelshop. No DPD shop nearby? Please contact us and we will try to find another solution. Do not simply send the parcel via a normal post office without our return label, in this case we will not reimburse any shipping costs for the return shipment.

    Returning from the United Kingdom, Switzerland, Norway, Sweden and other countries
    From a country where returning is not free of charge please send the product well packaged to:

    Snowcountry
    Stoutenburgerlaan 17b
    3836 PC Stoutenburg-Noord
    The Netherlands

    The return shipment is at your own expense and at your own responsibility. We therefore advise you to opt for a traceable and insured shipment and to keep the shipping receipt in a safe place. Don't forget to include your order number with your return.

     RETURNING FROM OUTSIDE THE EU:
    1. If you return from outside the EU, we will not be able to reimburse import and customs costs that have already been paid. In some cases, you can claim these costs from customs. Inform at your chosen carrier and/or customs department how you can qualify for this.
    2. Returning is at your own expense.
    3. Always inform the carrier that it is a private/return shipment. You can insure the package but specify a customs value of € 0.
    4. Always mention on your shipping invoice: RETURN SHIPMENT FOR ECOMMERCE ORDER WITH UPS +[the original UPS trackinig number on which you received the package].
    5. Packages for which we have to pay import costs will be refused or invoiced to you.

    Drop off at our warehouse,
    The product may also be delivered to us in person. We will then process the return through the normal procedure.

  • Return Conditions and Exclusions

    Withdrawal time period:

    1. You have 15 days to evaluate the product.
    2. The 15 day evalution period starts on the day after receiving your order.
    3. If your order is delivered in parts, your return period will start after your order is complete.
    4. If the 15th day falls on weekends or public holidays, the period will be extended to the first working day.


    Use the right of withdrawal

    1. If the product does not meet your expectations, you can notify us within 15 days that you want to cancel the purchase. You do not need to give us any reason why you want to return it (but we appreciate it if you do). You can do this by e-mail, contact form, phone or you can use the return form.
    2. After indicating that you would like to return the product, you have 15 days to return the product to us.
    3. Return the product complete, in its original condition and as far as possible in its original packaging. If there are labels on the product, do not cut them off.
    4. In order to return your order, the product may only have been assessed in the same way you could in a shop. You may not use or damage the product beyond what is necessary to evaluate it. If you do this, we may withhold the resulting reduction in value from your refund or charge you.


    Exclusions
    Products and services that cannot be returned under the right of withdrawal:

    1. Items that have been customized to your specifications. Think in particular of skis on which we have mounted ski bindings according to your size specifications; touring skins that we have cut to fit your skis; skis in which we have mounted Quiver Killer Inserts to your specifications. This exclusion does not apply to demo skis with non-tailored bindings and skis with so-called rail bindings.
    2. Digital and physical gift vouchers.
    3. Additional services such as express delivery and binding assembly.
    4. Hygienic products or products with a health risk where the seal has been broken.
    5. Products with limited shelf life.
    6. Business customers ordering on the basis of a quote.


    Return Form
    You may submit your return by e-mail, the contact form or by telephone, but you may also use the standard return form. This form is not mandatory and even without this form your right of withdrawal applies. <url>Download the return form.</url>

  • Return Status

    If you have used our return label, you can use the tracking code to track the shipment. On average it takes 3 business days for the return to arrive. We then process the return in 1 to 3 working days. You will receive an email from us when the return and credit is processed.

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