Customer Service< Customer Service
- Delivery Time
- Shipping Costs
- Shipping Options
- In Store Pick up
- Track your Shipment
- Changing your Delivery
- Delivery to a business, hotel or holiday address
- Special delivery instructions
- Not at home?
- Package not received
- Damaged Package
- Special Products
- International shipping
- Shipment to Non-EU countries and VAT
- Product defective or incomplete
- Legal warranty - minimum 2 years
- Additional Factory Warranty
- What is not covered by warranty
- Applying for Warranty
- Warranty handling within the EU, UK, Norway and Switzerland
- Warranty handling outside the EU, Norway and Switzerland
- Warranty on B-choice, Outlet and Demo products
- Do I still need to sharpen and wax my skis or snowboard after I have received it?
- Will I get a ski or snowboard bag with my order?
- Will my ski bindings be mounted?
- Will my snowboard bindings be mounted?
- Can I choose the colour of my snowboard base?
- What size ski binding do I need for my ski?
- What size of skins do I need?
General terms and conditions
You can find our general terms and conditions via the following link: Snowcountry general terms and conditions
You can use the form below to return your order. You may also, of course, notify us of your return by e-mail, telephone or contact form.
Form for dissolution-revocation
The disclaimer for this website can be found via the following link: Snowcountry Disclaimer