Customer Service< Customer Service
Phone number: +31 85 7500 162
You can reach us by phone on business days from Monday till Friday from 09:00-17:00 and on Saturday from 10:00-17:00
For this phone number you pay your normal call rate.
We aim to respond to your e-mail within 24 hours on business days.
- Social Media
Postal address, Showroom and Warehouse:
3836 PC Stoutenburg-Noord
Please note that you can only visit our showroom during the indicated opening times.
VAT number: NL857735019B01
Chamber of Commerce number: 69102570
Regular opening hours for customer service Monday 09:00 - 22:00 Tuesday 09:00 - 22:00 Wednesday 09:00 - 22:00 Thursday 09:00 - 22:00 Friday 09:00 - 22:00 Saturday 10:00 - 17:00 Sunday Closed Opening hours for customer service and warehouse during the holidays 1 January New Year's Day Closed 2 April 2021 Good Friday 09:00 - 22:00 4 April 2021 Eastern Sunday Closed 5 April 2021 Eastern Monday Closed 27 April King's Day Closed 5 May Liberation Day 09:00 - 22:00 13 May 2021 Ascension Day Closed 23 May 2021 First day of Pentacost Closed 24 May 2021 Second day of Pentacost Closed 26 November 2021 Black Friday 09:00 - 00:00 24 December Christmas Eve 09:00 - 17:00 25 December Christmas Day Closed 26 December Boxing day Closed 31 December New Years Eve 09:00 - 15:00 Showroom Opening Hours Between 14 November and 13 March Between 13 March and November Thursday 18:00 - 21:00 Closed Saturday 10:00 - 17:00 Closed
We're open, how can we help you today?
On this page we will keep you informed about the developments around the coronavirus and what impact this may have on your order at Snowcountry.
Availability of products
All products which are available for order are in stock and available immediately.
The delivery time indication on our website is still valid for most addresses. If you order before 16:00 we will ship the same day and your order will be delivered according to schedule to most areas. Given the current situation some delays may occure, especially in quarantined areas. For the standard delivery times please check our delivery times overview.
There are regions within countries where parcel delivery may not be posible due to closure of shops or businesses, or restrictions in various postcodes. Please verify at the status page if your region is affected:
Shipments from and to the UK and Ireland: Customs formalities is causing shipment delays.
Customer service availability
Our customer service is open from Monday to Friday from 09:00 to 22:00 and Saturday from 10:00 to 17:00.
Returning your product
If you're unable to return your product due to quarantine rules and/or closed shops you can return it at a later date. Make sure you still indicate that you want to return your product within 15 days of receiving the product. You can do this by e-mail or by applying for a return label (for eligible free-return countries).
When you can still use our UPS or DPD return label please check in advance whether the dropoff point is open. You have the best chance at supermarkets and petrol stations.
Check our showroom-page for more information.