Customer Service

< Customer Service


  • Telephone

    Phone number: +31 85 7500 162

    You can reach us by phone on business days from Monday till Friday from 09:00-17:00 and on Saturday from 10:00-17:00
    For this phone number you pay your normal call rate.

  • E-mail

    E-mail: helpdesk@snowcountry.eu

    We aim to respond to your e-mail within 24 hours on business days.

  • Social Media
  • Address

    Postal address, Showroom and Warehouse:
    Stoutenburgerlaan 17b
    3836 PC Stoutenburg-Noord

    Please note that you can only visit our showroom during the indicated opening times.

  • Company information

    Snowcountry B.V.
    VAT number: NL857735019B01
    Chamber of Commerce number: 69102570
    Bank: Rabobank
    IBAN: NL28RABO0148134750

  • Opening Times
    Regular opening hours for customer service
    Monday 09:00 - 22:00
    Tuesday 09:00 - 22:00
    Wednesday 09:00 - 22:00
    Thursday 09:00 - 22:00
    Friday 09:00 - 22:00
    Saturday 10:00 - 17:00
    Sunday Closed


    Opening hours for customer service and warehouse during the holidays
    1 January New Year's Day Closed
    7 April 2023 Good Friday 09:00 - 22:00
    9 April 2023 Eastern Sunday Closed
    10 April 2023 Eastern Monday Closed
    27 April King's Day Closed
    5 May Liberation Day 09:00 - 22:00
    18 May 2023 Ascension Day Closed
    28 May 2023 First day of Pentacost Closed
    29 May 2023 Second day of Pentacost Closed
    24 November 2023 Black Friday 09:00 - 00:00
    24 December Christmas Eve Closed
    25 December Christmas Day Closed
    26 December Boxing day Closed
    31 December New Years Eve Closed


    Showroom Opening Hours
    Between 4 November and 24 February Between 24 February and November
    Saturday 09:30 - 17:00 Closed
  • COVID-19 Update

    We're open, how can we help you today?

    On this page we will keep you informed about the developments around the coronavirus and what impact this may have on your order at Snowcountry.

    Availability of products

    All products which are available for order are in stock and available immediately.

    Delivery times

    The delivery time indication on our website is still valid for most addresses. If you order before 16:00 we will ship the same day and your order will be delivered according to schedule to most areas. Given the current situation some delays may occure, especially in quarantined areas. For the standard delivery times please check our delivery times overview.

    There are regions within countries where parcel delivery may not be posible due to closure of shops or businesses, or restrictions in various postcodes. Please verify at the status page if your region is affected:
    UPS updates
    DPD updates

    Shipments from and to the UK and Ireland: Customs formalities is causing shipment delays.

    Customer service availability

    Our customer service is open from Monday to Friday from 09:00 to 22:00 and Saturday from 10:00 to 17:00.
    Opening times

    Returning your product

    If you're unable to return your product due to quarantine rules and/or closed shops you can return it at a later date. Make sure you still indicate that you want to return your product within 15 days of receiving the product. You can do this by e-mail or by applying for a return label (for eligible free-return countries).
    When you can still use our UPS or DPD return label please check in advance whether the dropoff point is open. You have the best chance at supermarkets and petrol stations.


    Check our showroom-page for more information.