Contact

• Telephone

  Phone number: +31 85 7500 162
  
  You can reach us by phone on business days from Monday till Friday from 09:00-17:00 and on Saturday from 10:00-17:00
  For this phone number you pay your normal call rate.

• E-mail

  E-mail: helpdesk@snowcountry.eu

  We aim to respond to your e-mail within 24 hours on business days.

• Social Media

  Snowcountry Facebook

  Snowcountry.eu Instagram

  Snowcountry Youtube

  SnowcountryEU Pinterest

  SnowcountryEU Twitter

• Address

  Postal address, Showroom and Warehouse:
  Snowcountry
  Stoutenburgerlaan 17b
  3836 PC Stoutenburg-Noord
  Netherlands
  
  Please note that you can only visit our showroom during the indicated opening times.

• Company information

  Snowcountry B.V.
  VAT number: NL857735019B01
  Chamber of Commerce number: 69102570
  Bank: Rabobank
  IBAN: NL28RABO0148134750
  BIC/SWIFT: RABONL2U

• Opening Times

  Regular opening hours for customer service
  Monday	09:00 - 22:00
  Tuesday	09:00 - 22:00
  Wednesday	09:00 - 22:00
  Thursday	09:00 - 22:00
  Friday	09:00 - 22:00
  Saturday	10:00 - 17:00
  Sunday	Closed

   

  Opening hours for customer service and warehouse during the holidays
  1 January	New Year's Day	Closed
  7 April 2023	Good Friday	09:00 - 22:00
  9 April 2023	Eastern Sunday	Closed
  10 April 2023	Eastern Monday	Closed
  27 April	King's Day	Closed
  5 May	Liberation Day	09:00 - 22:00
  18 May 2023	Ascension Day	Closed
  28 May 2023	First day of Pentacost	Closed
  29 May 2023	Second day of Pentacost	Closed
  24 November 2023	Black Friday	09:00 - 00:00
  24 December	Christmas Eve	Closed
  25 December	Christmas Day	Closed
  26 December	Boxing day	Closed
  31 December	New Years Eve	Closed

   

  Showroom Opening Hours
  Between 4 November and 24 February	Between 24 February and November
  Saturday 09:30 - 17:00	Closed

• COVID-19 Update

  We're open, how can we help you today?

  On this page we will keep you informed about the developments around the coronavirus and what impact this may have on your order at Snowcountry.

  Availability of products

  All products which are available for order are in stock and available immediately.

  Delivery times

  The delivery time indication on our website is still valid for most addresses. If you order before 16:00 we will ship the same day and your order will be delivered according to schedule to most areas. Given the current situation some delays may occure, especially in quarantined areas. For the standard delivery times please check our delivery times overview.
  
  There are regions within countries where parcel delivery may not be posible due to closure of shops or businesses, or restrictions in various postcodes. Please verify at the status page if your region is affected:
  UPS updates
  DPD updates

  Shipments from and to the UK and Ireland: Customs formalities is causing shipment delays.

  Customer service availability

  Our customer service is open from Monday to Friday from 09:00 to 22:00 and Saturday from 10:00 to 17:00.
  Opening times

  Returning your product

  If you're unable to return your product due to quarantine rules and/or closed shops you can return it at a later date. Make sure you still indicate that you want to return your product within 15 days of receiving the product. You can do this by e-mail or by applying for a return label (for eligible free-return countries).
  When you can still use our UPS or DPD return label please check in advance whether the dropoff point is open. You have the best chance at supermarkets and petrol stations.

  Showroom

  Check our showroom-page for more information.