Customer Service
< Customer Service
Contact
Shipping and Delivery
- Delivery Time
- Shipping Costs
- Shipping Options
- In Store Pick up
- Track your Shipment
- Changing your Delivery
- Delivery to a business, hotel or holiday address
- Special delivery instructions
- Not at home?
- Package not received
- Order refused or not picked up at pickup point
- Damaged Package
- Special Products
- Packaging
- International shipping
- Shipment to Non-EU countries and VAT
Warranty and Repairs
- Product defective or incomplete
- Legal warranty - minimum 2 years
- Additional Factory Warranty
- What is not covered by warranty
- Warranty handling within the EU, UK, Norway and Switzerland
- Applying for Warranty
- Warranty handling outside the EU, Norway and Switzerland
- Warranty on B-choice, Outlet and Demo products
Feedback and Complaints
Product Questions
- Do I still need to sharpen and wax my skis or snowboard after I have received it?
- Will I get a ski or snowboard bag with my order?
- Will my ski bindings be mounted?
- Will my snowboard bindings be mounted?
- Can I choose the colour of my snowboard base?
- What size ski binding do I need for my ski?
- What size of skins do I need?
Contact
-
Telephone
Phone number: +31 85 7500 162
You can reach us by phone on business days from Monday till Friday from 09:00-17:00 and on Saturday from 10:00-17:00
For this phone number you pay your normal call rate. -
E-mail
E-mail: [email protected]
We aim to respond to your e-mail within 24 hours on business days.
- Social Media
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Address
Postal address, Showroom and Warehouse:
Snowcountry
Astronaut 10
3824 MJ Amersfoort
The Netherlands
Please note that you can only visit our showroom during the indicated opening times. -
Company information
Snowcountry B.V.
VAT number: NL857735019B01
Chamber of Commerce number: 69102570
Bank: Rabobank
IBAN: NL28RABO0148134750
BIC/SWIFT: RABONL2U -
Opening Times
Regular opening hours for customer service Monday 09:00 - 22:00 Tuesday 09:00 - 22:00 Wednesday 09:00 - 22:00 Thursday 09:00 - 22:00 Friday 09:00 - 22:00 Saturday 10:00 - 17:00 Sunday Closed Opening hours for customer service and warehouse during the holidays 1 January New Year's Day Closed 18 April 2025 Good Friday 09:00 - 22:00 20 April 2025 Eastern Sunday Closed 21 April 2025 Eastern Monday Closed 26 April King's Day Closed 5 May Liberation Day Closed 29 May 2025 Ascension Day Closed 8 June 2025 First day of Pentacost Closed 9 June 2025 Second day of Pentacost Closed 28 November 2025 Black Friday 09:00 - 00:00 24 December Christmas Eve 09:00 - 15:00 25 December Christmas Day Closed 26 December Boxing day Closed 31 December New Years Eve 09:00 - 15:00 Showroom Opening Hours Between 4 November and 10 February Between 11 February and November Appointments only Closed