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  • Freeride, touring and split experts
  • Always > 5000 products in stock
  • Delivery within 1-3 days in EU, CH & NO
  • Customers rate us: 9.2/10*
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Delivery before Christmas? Check our shipping times

Contact Us

Contact Information

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Ordering

  • Ordering skis with bindings

    Selecting and adding a binding
    If you order skis together with ski bindings, you benefit from an extra competitive set price. First choose the ski you want and then click the + SKI BINDING. Ski binding

    We will then display 3 recommended bindings based on the ski you have chosen. You can of course choose a different binding in the Alpine, Tour or Tech/Pin categories.

    Free binding mounting
    If you buy skis with ski bindings, installation is free of charge. In order to mount the bindings on the skis, all we need is your ski boot size in millimetres. The plastic on the side of the heel of your ski boot shows the millimetre size. You can pass this millimetre size on to us via the Comments field above the order button at checkout.

    Skischoen zoollengte aflezen
    If you don't have the boot size at hand, you can still order. We'll send you an e-mail asking for your boot size. You can answer this question at your convenience.

    Another option is to pass on the Mondopoint size of your ski boot. In that case we'll always need to know the brand and model of the ski boot. Then we can look up the millimetre size. You can leave this information in the comments field or you can e-mail it to us with your order number.

    Special mounting instructions
    We mount all our skis as standard at the recommended mounting point. If you want to deviate from this, please indicate this in the comments field. If you would like further advice regarding ski mounting, please contact our customer service.

    Adjustment and DIN

    Caution! If you buy a ski from us and we mount the bindings, it will be mounted on the sole length of your boot (we only assemble based on the information you have provided). The ski is not adjusted to individual needs and ski boot as we do not have your ski boot to allow fine tuning. Visual inspection of the boot is also not possible. This means that the ski is not ready to use. We recommend that the binding be adjusted in a local ski shop. Of course you can also do the fine tuning yourself. We are not responsible for the correct adjustment of your bindings.

    If you need more information, you can always contact our customer service department.

    Ski bindings and the United States and Canada

    If you order skis and bindings from the U.S. or Canada, we will not be able to mount the bindings for you due to liability. Of course you can still order these products, they will just be delivered unmounted.

  • Problems during ordering

    The first order attempt failed and now the product is out of stock.
    The moment you start the payment process, the product is reserved for you. If payment is cancelled, the stock may not be released immediately for re-ordering. If this happens and the product is not available for order after 5 minutes, please contact our customer service department.

  • International Orders
    • We ship all over the world.
    • You will see the shipping costs at checkout before you complete your order.
    • The delivery time to your country can be found on the website of UPS: UPS Calculator (ship from address: Stoutenburg - 3836 - Netherlands).
    • If you are ordering from outside the EU, you will not pay VAT in our online store.

    For orders from outside the EU, keep in mind:

    • Shipping costs will be shown at checkout after you have selected the delivery country.
    • You can find the delivery time to your country on the UPS website: UPS Calculator (ship from address: Stoutenburg - 3836 - Netherlands). You can find an indication of the delivery times on our shipping page
    • You will not pay the 21% Dutch VAT.
    • VAT, import costs and handling costs can be charged on delivery. How much this is depends on the rules of your country, so check to avoid unexpected costs. We are not responsible for these costs and cannot reimburse them under any circumstances. Read more about VAT.
    • Returns, even in case of a warranty request, are at your own expense.
    • Airbag cylinders and products with airbag cylinders cannot be shipped outside of Europe.

Shipping and Delivery

  • Delivery Time
    • Christmas cut off times

      The Chrismas holiday is coming and of course you want to get your new gear before you leave. To make sure you can use your new equipment on the mountains this Christmas, or if you want to give an awesome Christmas present, we've listed the dates and times, per country, untill you can order and receive your package before Saturday December 22. Are you in a real hurry? Use UPS Express or UPS Express Saver for delivery next business day when ordered on a business day before 16:00 CET (Europe-only for most destinations. Remote areas & mountain villages and skis that need to be mounted excluded).

      The cut off times below are based on our normal shipping times +1 extra business day.
      'Order before' dates and times for delivery before Saturday December 22.

      Country PostNL UPS Standard UPS Express Saver Ski + Binding mounting Extra information
      Austria N/A 17-12 16:00 20-12 16:00 17-12 08:00  
      Belgium 19-12 16:00 19-12 16:00 20-12 16:00 19-12 08:00   
      Canada
      (Major urban- and business centres)
      N/A N/A 18-12 16:00 (CET) 17-12 08:00  (CET) Please use the UPS calculator for exact shipping times to your address
      Czech Republic N/A 17-12 16:00 20-12 16:00 17-12 08:00 Check UPS map for regional differences
      Denmark N/A 18-12 16:00 20-12 16:00 18-12 08:00  
      Finland N/A  >  >  > Please use the UPS calculator for exact shipping times to your address
      France N/A 18-12 16:00 20-12 16:00  18-12 08:00  

      Check UPS map for regional differences

      Germany (North-West) N/A 19-12 16:00 20-12 16:00  19-12 08:00  Check UPS map for regional differences
      Germany N/A 18-12 16:00 20-12 16:00 18-12 08:00  Check UPS map for regional differences
      Ireland N/A 17-12 15:00 (GMT) 20-12 15:00 (GMT)  17-12 07:00 (GMT)  Check UPS map for regional differences
      Italy N/A 18-12 16:00 20-12 16:00  18-12 08:00  Check UPS map for regional differences
      Netherlands 19-12 16:00 19-12 16:00  20-12 16:00  19-12 08:00   
      Norway N/A 13-12 16:00 20-12 16:00  13-12 08:00  Check UPS map for regional differences
      Spain N/A 17-12 16:00 20-12 16:00  17-12 08:00  Check UPS map for regional differences
      Sweden N/A 17-12 16:00 20-12 16:00  17-12 08:00  Check UPS map for regional differences
      Switzerland N/A 17-12 16:00 20-12 16:00  17-12 08:00  Check UPS map for regional differences
      United Kingdom N/A 17-12 15:00 (GMT) 20-12 15:00 (GMT) 17-12 07:00 (GMT) Check UPS map for regional differences
      United States N/A N/A 18-12 16:00 (CET)  17-12 08:00 (CET)  Please use the UPS calculator for exact shipping times to your address


      A couple of things to keep in mind:
      • Our standard delivery time indications are in working days. We don't ship in the weekend or on first and second Christmas day.
      • UPS only delivers on business days. So no delivery in the weekends or on first and second Christmas day. They do deliver on monday December 24.
      • You can use our transit map as an indication for the delivery time. To be sure, add 1 extra business day if you have a hard deadline for delivery.
      • UPS and PostNL should deliver according to their normal schedule but during the holidays there is a risk that there will be delays due to a sharp increase in packages.
      • For an exact shipping time indication please use the UPS shipping calculator (shipping from: Stoutenburg - 3836 - Netherlands). This is especially important for delivery to Scandinavia, Eastern-Europe, US and Canada as shipping times can differ widely per region. Add an extra business day to compensate for possible holiday delays.
      • We'll make sure that your package leaves our warehouse at the indicated times. Unfortunataly we can't guarantee that UPS or PostNL will make their deadlines.
      • The cut off times are based on our normal shipping times +1 extra business day.
      • When we need to mount bindings on skis, shipping can take an extra business day. Need to get your skis shipped today? Contact our helpdesk.
      • When bindings need to be mounted on the skis don't forget to mention your boot sole length in the comment box. When no boot sole length it communicated to us this can cause delays.
      • In a hurry? Use UPS Express or UPS express Saver for next business day delivery (Europe-only when ordered before 16:00 CET on business days. For most destinations. Remote areas & mountain villages and skis that need to be mounted excluded).

    Regular delivery times

    United Kingdom = 2-3 business days
    United States = 1-3 business days
    Norway = 2-5 business days
    Sweden = 2-3 business days
    Switzerland = 2-3 business days
    Other countries: See UPS map below or use the UPS Calculator (shipping from: Stoutenburg - 3836 - Netherlands)

    When you place your order before 16:00 CE(S)T it will be shipped the same day and you will have it delivered in 1 to 3 business days*. If you order your skis including bindings that need to be mounted, the shipment can take 1-2 business days extra. Are you in a hurry? Please contact us!

    * Shipping time depends on the country of delivery. Some rural areas and mountain villages can require extra delivery days. Our experience is that the package is delivered according to the indicated delivery time below in 97% of the cases.

    Below you can see an overview of the delivery times throughout Europe. In case of a rural area such as a remote ski village you may need to add 1-2 business days. For a precise delivery time indication you can use the UPS Calculator on the UPS website. Use as the ship from address: Stoutenburg - 3836 - Netherlands

    UPS EU levertijden

Returns

  • Returns in Short

    If the product does not meet your expectations, you can simply return the item. Please let us know within 15 days that you want to return your order. You don't have to give any reason for this (but we would appreciate it if you did). After you have let us know that you want to return your order, you have another 15 days to return it.

    The 4 most important return points:* 

    1. Free return within 15 days from the Netherlands, Belgium, Germany, Luxembourg, Denmark, France and Austria. Please request a free return label from our customer service department. Returning from other countries is at your own expense.
    2. We'll refund you the full purchase amount including shipping costs within 5 business days after return receipt, provided the product is in original condition.
    3. Want to exchange for another item? Send back your product and order the new item on our website.
    4. Custom products such as skis where the bindings have been drilled to your specifications cannot be returned.


    * We like to keep the return process simple and that's why we have listed the most important points for you here. If you want to know all your legal rights and obligations, please find them at: Conditions and Exclusions.

About Snowcountry

+31 85 75 00 162

Snowcountry

snowcountry.eu


Address:
Snowcountry
Stoutenburgerlaan 17b
3836 PC Stoutenburg-Noord
NETHERLANDS


Phone: +31 85 75 00 162
E-mail: helpdesk@snowcountry.eu

VAT: NL857735019B01
Chamber of Commerce: Snowcountry B.V., registered under #69102570
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